Department of Medicine Weekly Roundup - July 20 - New self-serve IT portal now live: Quickly and easily submit and track IT tickets
Unity Health has launched a new self-serve IT portal to help staff, physicians and learners submit and manage IT tickets, raise technical requests and search for answers related to common IT questions and concerns. The portal, which supplements our HelpDesk service, is meant to save time when seeking support on non-urgent IT issues and activities, such as password updates and resets. A list of key features can be found in this infographic.
The portal, called ServiceNow, can be accessed via https://uht.service-now.com/ec. This link is also posted on the For Staff page on our Unity Health website and the IT Support, Digital Tools and IT Department pages on UnityNet.
The HelpDesk team will continue to be available via telephone for urgent issues and activities. To reach the HelpDesk at any one of our sites, please use the new harmonized phone number: 416-360-4000, ext. 44357 (iHelp). For non-urgent issues, you can also email the HelpDesk at [email protected].
More information and resources on the new portal can be found on the IT support page on UnityNet.